Customer Service

If a buyer hasn't paid for an item, you can send them an invoice reminding them to pay. Here’s how:

1. In your Sold section, find the item you haven't been paid for and select Send invoice from More actions.
2. If you'd like to review the payment and postage details before resending, select Preview invoice before sending.

If the buyer still hasn’t paid after you’ve sent the invoice, and it’s been more than 4 calendar days since the listing ended, you can cancel the order. Here’s how:

1. In My eBay, go to Sold.
2. Find the order you want to cancel, and from More actions, select Cancel order.
3. Choose a reason for the cancellation and then select Continue to finish.

Once you cancel the order, you’ll receive a credit for any applicable fees, and your item will be relisted automatically unless you choose not to relist. We’ll also remove any feedback left by the buyer.

Once the order has been cancelled, you can make a second chance offer to the next highest bidder if you listed using the auction format.

It’s important to cancel any unpaid items within 30 days from the day the buyer commits to buy so the item can be relisted, unless you choose not to, and you receive credit for any applicable fees.