Here's what we found for "Forgot user ID or password"

If you've forgotten your username, you can sign in using your email address.

If you've forgotten your password, select Reset your password and you'll receive an email with instructions on how to reset it. If you haven't received the email from us in your inbox within 5 minutes, look for it in your spam or junk folder. Alternatively, you can request a temporary password to be sent to your mobile phone, provided you've registered a mobile phone number on your eBay account.

If you're having trouble signing in, try the following solutions:

  • Make sure you're entering your username and password correctly, and that caps lock on your keyboard is off.
  • Disable your browser's autocomplete feature as it may be filling in incorrect information.
  • If you're using a mobile device, disable predictive text.
  • Clear your browser's cache and cookies.


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