Customer Service

For combined shipping discounts to be applied automatically, the seller has to set up shipping discounts prior to the sale and the buyer has to pay for all items at once using eBay checkout.

You can also offer combined shipping discounts after a sale.

• Before the buyer pays for the items, you can combine the items on a single invoice. On the combined invoice, you can revise the shipping cost to show a discounted price.
• If the buyer has already paid for the item, you can't combine it with other purchases. However, you can combine any remaining items or send a revised invoice for a single item. On the revised invoice, you can enter a discount in the Seller discounts or charges box.