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If a buyer returns an item or reports that they didn't receive it, you must refund the buyer in full, including any shipping charges. Then we’ll automatically issue your final value fee credit within 48 hours. You won't receive a final value fee credit if: You issue a partial refund You refund the buyer outside of eBay (such as using PayPal's Send Money) The buyer asks eBay to step in and help, and the case is decided in the buyer's favor Learn more about: Fee credit for an item that didn't sell Fee credit for a listing that was removed Fee credit for an unpaid item Handling returns from buyers Appealing the decision on a case Refunds
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