Payments on hold as a managed payments seller
We know it's important for sellers to receive their funds promptly, and we want you to receive your money as soon as possible. However, we may sometimes need to put a hold on your funds to address disputes, or help keep eBay a safe marketplace for buyers and sellers. In most cases, payment holds are lifted when a restriction or suspension is ended.
The information on this page applies only to customers who live in Malaysia, Singapore, or the Philippines. Customers who live outside these locations should read our article on Payments on hold as a managed payments seller.
You can check on the status of a payment by going to the Payments tab in Seller Hub.
Why we put payments on hold and how to avoid it
Like you, we want to make sure buyers have a great experience when buying on eBay. To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations, we sometimes place a hold on funds if there is an open claim or dispute on the transaction, if your buyer reports a problem with the transaction, if your account is restricted or suspended, or if you owe eBay money. If your funds are put on hold, we will notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.
If we place a hold on your funds, it will usually be resolved within 30 days.
Types of holds
There are various reasons why we may place a hold on your funds.
Transaction level holds
Transaction level holds are when we place a payment hold on funds related to a particular buyer transaction.
For example, we may place a transaction hold on a payment while we wait to confirm that an item has been successfully delivered to a buyer. To reduce the likelihood of a transaction hold, we recommend posting an item the same day your buyer pays for it, and following good shipping practices.
We may also place a payment on hold if we need to review the details of a transaction. Category, price, and seller standing can all contribute to this decision. Transaction holds are usually maintained for a maximum of 30 days.
Buyer dispute holds
If a buyer reports a problem with a transaction - such as a report that an item hasn't arrived, or the received item is significantly different from the listing description - we hold funds until the claim is resolved and closed. For more information see our article on Best practices for avoiding and handling issues with buyers.
A payout hold affects funds payable to a particular seller, and usually requires further seller action on the account.
- Registration holds: We may restrict your account if we identify a discrepancy with the information you provided at registration. If your account is restricted, we will notify you by email with a request for additional information. For more information on how to verify your identity, see our article Submitting or updating your information for managed payments
- Compliance holds: eBay maintains policies and procedures to protect buyers and sellers while complying with applicable laws. If your account has a payout hold or restriction for compliance reasons, we will notify you by email and may request additional information from you
- Non-payment holds: We may hold your payouts if you owe eBay money and we have not received payment on time. To start receiving payouts, you need to first complete your payment to us. You can make a payment by going to the Payments tab in Seller Hub
- Performance holds: We may hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback
- Invalid payment method: We may put your payouts on hold if we can't collect selling costs from any of your on-file payment methods. Selling costs include selling fees and other charges, such as costs arising from eBay Money Back Guarantee claims, disputes, and returns. If we can't collect your selling costs from an existing on-file payment method, you’re required to add another payment method. To add another payment method, go to the Payments tab in Seller Hub or Payments in My eBay and select Add payment option