Setting up and changing your payment method for fees and selling costs
Your fees and other selling costs are automatically deducted from your sales proceeds. However, you’ll need to set up a valid payment method to cover your selling costs in case your sales proceeds are insufficient. A valid payment method includes a debit or credit card.
The information on this page applies only to customers who live in Malaysia, Singapore, or the Philippines. Customers who live outside these locations should read our article on setting up and changing your payment method for fees and selling costs.
We'll charge your on-file payment method within 14 days if your funds are insufficient. We may add up the amounts you owe into a single charge.
Adding or updating your payment method for selling costs
You can add or update a payment method to pay your selling costs, and choose it as your preferred method.
You can choose to use a credit card or debit card (except a prepaid card).Adding a new payment method
To add a new payment method for selling costs:
Selecting an existing payment method
- Go to Payments in My eBay.
- Select Add payment option.
- Under Select payment option, select Credit card.
- Select Continue, enter your credit card information, and select Continue.
- Select Preferred for selling costs, and then select Add.
- If you don’t want this to be your preferred payment method, skip this step
To select one of your existing payment methods as your preferred method for selling costs:
- Go to Payments in My eBay.
- Under Payment options, select Manage beneath the on-file payment method you would like to use.
- Select Preferred for selling costs.
- Select Done.
If an on-file payment method doesn’t have Manage as an option, this could be because it is not eligible as a preferred payment method or has expired.
Changing how your refunds are funded
To change your preferred refund method in case you don’t have enough Available, Processing, or On hold funds, follow the steps below:
- Locate the order in the Orders tab in Seller Hub.
- Select Send Refund, or view the Cancellation, Return, or Item Not Received request.
- Select Change how you're charged.
- Select your preferred payment method and select Save.
The saved payment method will be used for any future charges. If your preferred payment method is unsuccessful, we'll charge the amount you owe to your other on-file payment method.
If we need to remove your payment method for any reason and you do not have another on-file payment method to cover your selling costs, you’ll need to add a new payment method.
Why you need a valid payment method
If you don't have a valid payment method set up for selling costs, your selling activity could be affected.
If your payment method for selling costs is declined, we may suspend or place a hold on your account until the outstanding amount is paid in full.
If you haven’t selected a payment method for selling costs, or if your payment is unsuccessful, we may attempt to charge another on-file payment method for any outstanding amount you owe eBay.
Selling costs include your selling fees and other charges, and may include but are not limited to:
- eBay fees, including insertion fees, final value fees, international fees, ad fees, and other fees
- Store subscriptions
- eBay Money Back Guarantee refunds
- Payment dispute refunds
You can set up a preferred payment method so selling costs are charged to the payment method of your choice.